Frequently Asked Questions
FAQs About Document Delivery
How secure is your document delivery service?
All deliveries are conducted using tamper-evident packaging. Our couriers are fully vetted and background checked to ensure complete confidentiality and security for your documents.
Do you deliver legal or confidential items?
Absolutely. We specialise in the secure delivery of legal, medical, commercial, and financial documentation, adhering to all relevant UK regulations and client confidentiality requirements.
Can I track my delivery in real-time?
Yes, all customers receive live tracking details as soon as their document is picked up, letting you follow the journey end to end.
What areas do you serve?
We operate across the UK, including same-day and scheduled pickups and drop-offs in major cities and remote locations alike.
Are your deliveries insured?
Yes, every document in our care is fully insured during transit, giving you complete peace of mind.
How do I book a courier with SteadyTorque?
Contact us by email or phone, and our friendly team will provide a custom quote and arrange convenient collection and delivery times for you.
What is your average delivery time?
Our same-day service is delivered within a few hours, with scheduled options for next-day or future dates as required by your needs.
Do you handle urgent or last-minute requests?
Yes, we offer an express solution for emergencies and last-minute document delivery requests throughout the UK.
Can businesses set up regular pickups?
Certainly. We support recurring, scheduled pickups for businesses—contact us to discuss a plan that works best for your operations.
How do I reach your support team?
Contact us at +44 20 3290 1557 or email [email protected]. Our customer service hours are Mon-Fri: 08:30-18:00, Sat: 09:00-13:00.
Don’t see your question? Contact us directly for tailored advice and support.
Still Have Questions?
Our expert team is ready to provide answers—reach out and let us help you arrange secure delivery today!
Contact SteadyTorque